911 call center celebrates its first decade

By

Local News

January 10, 2020 - 10:23 AM

Allen County 911 dispatcher Roy Harmon, facing, speaks with a caller on Friday morning, while Jason Trego, emergency management director, waits for a call. REGISTER/ERIC SPRUILL

Angela Murphy sits in her office reflecting on how far the 911 dispatch center has come in its 10 years.

In that time the department has moved from under the auspices of the city to the county; and from a tiny office in the police department to a stand-alone 911 response center that has become the benchmark for the state.

It wasn?t an easy sell convincing workers to come work for the county, Murphy said.

?Everyone was wondering what would happen to their benefits,? Murphy said. ?But the county commissioners agreed to absorb everyone?s benefits. It was really eye-opening to the staff when they realized the county believed in them. Everyone was going to keep their job.?

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