PHOENIX (AP) — The Christmas Day bombing in downtown Nashville led to phone and data service outages and disruptions over hundreds of miles in the southern U.S., raising new concerns about the vulnerability of U.S. communications.
The blast seriously damaged a key AT&T network facility, an important hub that provides local wireless, internet and video service and connects to regional networks. Backup generators went down, which took service out hours after the blast. A fire broke out and forced an evacuation. The building flooded, with more than three feet of water later pumped out of the basement; AT&T said there was still water on the second floor as of Monday.
The immediate repercussions were surprisingly widespread. AT&T customers lost service — phones, internet or video — across large parts of Tennessee, Kentucky and Alabama. There were 911 centers in the region that couldn’t take calls; others didn’t receive crucial data associated with callers, such as their locations. The Nashville police department’s phones and internet failed. Stores went cash-only.