The next time you see a commercial declaring a new era at Wells Fargo, or the next time you hear a Wells executive touting a new culture, remember Stan and Melissa West.
The Wests were among several families in a powerful report by the Observers Deon Roberts that detailed how a Wells Fargo mistake involving mortgage modifications upended the lives of customers. In 2011, Stan West lost his job and the couple fell behind on mortgage payments for their Lexington, Ky., home. They worked with Wells to stave off foreclosure, but when they were ultimately denied a mortgage modification…
