‘We get it’: Aetna CEO apologizes for lapses

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State News

August 29, 2019 - 10:37 AM

Aetna Medicaid CEO Randy Hyun, center, and Regional Vice President Deb Bacon, right, met with Kansas lawmakers in Topeka on Tuesday. Stephen Koranda / Kansas News Service

Aetna Better Health is struggling to keep its Medicaid contract with KanCare, to the point that state officials found fault with Aetna’s recent plan to improve services.

But Kansas lawmakers had two words this week for the company: Keep trying.

At a two-day hearing, health care providers told lawmakers how Aetna isn’t paying them on time. Aetna executives took responsibility for the shortfalls, which have put the company at risk of losing its contract after the state said it wasn’t in compliance and later rejected a proposal to fix the problems.

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